pak96 Privacy Policy — How We Handle Your Data

This Privacy Policy applies to all users of the pak96 platform — the website, game lobby, sports betting section, live casino, deposit and withdrawal features and any related communication channels. It explains how pak96 handles personal information from the moment you visit the site through to account closure.

We understand that handing over personal information when registering for any online platform requires trust. That trust is not taken lightly. The information we collect is limited to what is genuinely needed to operate the platform, process your PKR transactions and keep your account secure. We do not collect data for the sake of it, and we do not sell or trade your personal information to marketing companies or unrelated third parties.

By registering and using pak96, you agree to the data practices described in this policy. If you have questions about how your information is handled that are not answered here, you can contact our support team directly.

pak96 collects two broad categories of data: information you provide directly and information generated automatically when you use the platform.

Information you provide directly:

• Full name and date of birth supplied during registration
• Phone number used for account creation and verification
• National identity card (CNIC) number and supporting document images for identity verification
• Payment account details including JazzCash wallet numbers, Easypaisa account information, bank account details or card information used for deposit and withdrawal
• Any additional information voluntarily provided when contacting support

Information generated automatically:

• Device type, operating system and browser information
• IP address and approximate location (country and city level)
• Login timestamps and session duration
• Game activity logs including bets placed, games played and transaction history
• Cookies and similar session tokens used to maintain your logged-in state

Every data point pak96 collects has a specific operational purpose. The table below summarises the main data types and the reason each is held.

Financial data receives a higher level of protection at pak96 than general account data. When you deposit or request a withdrawal, the payment details you provide — whether a JazzCash wallet number, Easypaisa account, bank details or card number — are used solely for processing that specific transaction and for future transactions where you use the same method.

pak96 does not store full card numbers on its own servers. Where card payments are processed, the card data is handled by the payment processor and pak96 receives only a tokenised reference. JazzCash and Easypaisa account numbers are stored against your player profile to enable verified withdrawals back to the same source.

All financial transactions are denominated in PKR. There is no currency conversion at any stage, and no exchange rate is applied to your balance. Transaction records — including deposit amounts, withdrawal amounts and transaction reference numbers — are retained for the period described in Section 8.

pak96 uses cookies — small text files stored in your browser — to maintain your logged-in session while you are active on the platform. Without these session cookies, you would need to log in again every time you navigated between the game lobby, your account page and the sports betting section.

The cookies pak96 uses fall into these categories:

• Session cookies: Temporary cookies that expire when you close your browser. Used to keep you logged in during a session.
• Preference cookies: Remember settings like language or game lobby filter selections between visits.
• Security cookies: Help identify your device as a recognised login source to reduce unnecessary re-verification prompts.
• Analytics cookies: Anonymous aggregate data about how players navigate the platform — used to identify usability issues and improve the interface.

pak96 does not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings, though disabling session cookies will prevent you from staying logged in.

pak96 does not sell, rent or trade your personal data to any third party. That is a straightforward commitment. However, operating the platform does require sharing certain data with trusted service providers in limited and specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank processing partners receive the transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification services: CNIC verification during the withdrawal approval process may involve a third-party identity check service that confirms document authenticity.
• Game content providers: When you launch a game, the relevant game provider's software processes your bet and result data. Providers are contractually bound to use this data only for game operation and not for independent marketing.
• Platform infrastructure providers: Hosting, security and database services that power the pak96 platform have access to system-level data to provide those services. They do not process or access your personal data independently.

In all cases, third-party sharing is subject to data processing agreements that restrict the use of your information to the specific service purpose only.

pak96 applies standard security measures to protect your personal information from unauthorised access, modification or disclosure. These measures include:

• Transport Layer Security (TLS) encryption on all data transmission between your device and pak96 servers
• Encrypted storage of sensitive data including identity documents and payment account references
• Access controls that limit which pak96 staff members can view which categories of user data, based on their specific role
• Regular security reviews of platform infrastructure and access logs
• Two-factor authentication options available to players for additional account security

No online platform can guarantee absolute security against all possible threats. If you have reason to believe your pak96 account has been accessed without your authorisation, contact support immediately. Change your password and check your recent transaction history for any activity you do not recognise.

pak96 retains personal data for as long as your account is active and for a period after closure to meet operational and legal requirements. The general retention approach is as follows:

• Active account data — retained for the full duration of your account being open
• Transaction records — retained for a minimum period after account closure to support financial record keeping and any post-closure withdrawal or dispute resolution requirements
• Identity verification documents — retained for the same minimum post-closure period to comply with anti-fraud and know-your-customer requirements
• Game activity logs — retained for a reasonable period to support dispute resolution and responsible gaming reviews
• Support communications — retained for a reasonable period after the issue is resolved for quality and dispute reference purposes

When data reaches the end of its retention period, it is deleted or anonymised so that it can no longer be linked to a specific individual. Anonymous aggregate data — for example, platform usage statistics — may be retained indefinitely as it contains no personally identifiable information.

You have the following rights regarding the personal data pak96 holds about you. To exercise any of these rights, contact the pak96 support team and we will respond within a reasonable timeframe:

• Right of access: You can request a summary of the personal data pak96 holds on your account.
• Right of correction: If any personal data held is inaccurate — for example, a misspelled name or outdated contact number — you can request a correction.
• Right of deletion: You may request deletion of your personal data. This will typically trigger account closure. Note that data subject to legal retention requirements cannot be deleted until the relevant retention period has elapsed.
• Right to restrict processing: In certain circumstances you may request that pak96 limit how your data is used while a query or correction request is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — for example, marketing preferences — you may withdraw that consent at any time without affecting your account's core functions.

pak96 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new services offered or updated regulatory guidance. When meaningful changes are made, registered users will be notified through an in-platform notification or by message to the contact details on file.

The updated policy will be published on this page with a revised effective date visible at the top. Continued use of pak96 after an update is published constitutes acceptance of the revised policy.

If a change to the policy materially affects your rights or how your data is used and you do not agree with the change, you may close your account and request deletion of your data as described in Section 9. We recommend checking this page periodically so you are always aware of the current version.